Running a business is not as easy as it seems. Restaurant managers have to deal with various personality types, create workable schedules, run back and forth to identify situations that need guidance, correct mistakes, provide feedback, deal with employee requests, and so on. In short, running a restaurant is a balancing act that requires resilience and determination, not a miracle. It also calls for effective managerial tools and software, and of course, the right skills and talents. If your intention is to learn how to run a restaurant like a pro, here are a few tips for you -
Prioritizing starts with learning how to handle tasks in order of importance. Since it is impossible to deal with everything at the same time, prepare a list with the minimum tasks that must be performed to keep your restaurant open and work your way up from there.
Taking the time to listen to your workforce is something you must become skilled at if you wish to learn how to run a restaurant painlessly. Learn to listen to their needs and treat them with respect even as you demand to be treated with respect. For a restaurant to become successful, it must have employees who care. If you treat your employees well, they will treat your business well in turn.
Sometimes, angry customers and employees may try to take advantage of you or to manipulate you, especially when you are new. In such circumstances, try to stick to restaurant rules and policies and don't be tempted to give in just because a customer or an employee is yelling at you.
Taking a time out is also something you must learn to do whenever a customer or an employee gets abusive, especially when restaurant policy does not allow customers to be kicked out for being abusive or rude. Since it's your right to avoid abuse, walking away might be the best option in such circumstances.
Getting to know your customers will go a long way in making you a great manager. Try to know your customers by name and address them by their names whenever possible. This will make them feel welcome and valued.
Leading by example will motivate your employees and endear you to them at the same time. Do not hesitate to get behind the grill or to help out in any way during an unexpected rush.
Learning how to run a restaurant also means being open to innovation. Embrace new ideas, trends and latest technology, such as employee scheduling software , to keep your restaurant competitive and also to improve customer experience.
Keeping in constant touch with your boss or the owner of the restaurant is part of being a responsible manager. Doing so will keep the owner updated and this will make him or her feel that the business is in good hands.