When you’re managing staff, many components are needed to ensure your success. From communication to morale, you need the right systems in place to make your employee management successful. Effective employee management is the difference between a functional and dysfunctional business. Let’s take a look at some of the top ways to improve employee management.
When it comes to employee management, communication might just be the most important aspect. As a manager, you need to clearly communicate your expectations and goals with your employees. The last thing your staff wants is to be unsure about your expectations. This may lead them to do things in a manner different from what you want and expect, and that’s not necessarily their fault. You need to be clear, everyone benefits from this. The less ambiguous you are about what you want, the better. Your workforce appreciates knowing exactly what is expected of them.
Communicating with your employees efficiently is a must in managing any successful business as they are your davocates and cheerleaders. When your employees are happy, the work environment flourishes. Give your managers the necessary tools to better establish trust amongst your employees.
Feedback is a key employee management tool to maintain healthy interactions and a positive workplace for your employees. If you need to offer criticism to an employee, do so respectfully and constructively. Start by telling them what they’re doing well, and then offer them suggestions for something they could be doing better. For example, a member of your waitstaff may do a great job of greeting visitors, but falters a bit when delivering dishes to the right seats. Lead with a compliment about the former, and then offer recommendations on how they could improve on the latter.
If an employee seems to be exceeding at something, by all means, let him or her know. Everyone wants to be told that they’re doing a good job. Positive feedback goes a long way towards successful employee management and overall morale.
Managers need to reward their employees, they’re the ones making the business money. You need to offer them rewards and incentives every so often.
Say your staff handled a busy night with lots of covers extraordinarily well, let them know by offering them a free meal or drink at some point over the next few days. This allows management to show how much they care about their employees and recognize their performance and hard work. This type of positive reinforcement incentivizes them to work hard during difficult shifts because they know management notices. We’re not telling you to promise your staff costly and impractical bonuses, but just to extend them a treat in gratitude for their hard work. A little bit of this will benefit your employee management in the long haul.
What kind of atmosphere do you want your employees to be working in? What do you want your business to be known for? Striking a good balance between comfort and discipline is essential. Make it clear to your staff that you want them to feel like they can express their sense of humor, and that management is relaxed as well. If you’re running a restaurant, for example, you don’t want to be known as “that” restaurant; i.e., one that’s miserable to work for, where the management is overly strict. Communicate to your staff that you’re serious about them accomplishing your expectations, but that you’re also interested in keeping your workplace as stress-free as possible.
Teamwork between your employees also effects overall company culture and team morale. It is important as a manager to get your team of employees working together towards the same goals. If your employees do not get along or interact in an unprofessional manner, that will reflect on your company culture and customers will notice.
Keeping track of your employee scheduling is a notorious headache. The more comfortable you make this process, the happier your employees will be and the better your business will do. Many companies rely on old, clunky paper schedules and tracking. This dramatically increases the likelihood of mix-ups and mistakes that frustrate management and employees while costing your business money as well. What if you have to make a change to the schedule last minute? Are you going to go all the way to your business to check the schedules? That’s not practical.
Thankfully, modern technology offers you a variety of tools that streamline employee management. The power of digital employee scheduling software lets managers stay on top of things at any time and from any place. Did someone call out sick? No worries, scheduling software enables you to bring up your staff roster on your mobile device or computer and make last minute changes. No more phone trees and no more calling around looking for someone to fill in last minute. With scheduling software, you’ll know your employees’ availability at all times, letting you take control and make changes on the fly.
Employees also reap the benefits of employee scheduling software. With scheduling software employees can make changes to their availability from their mobile phone, at anytime and anywhere. Within the app they have the opportunity to easily ask coworkers to swap shifts, as well as message other employees or management with vital information.
If you are failing in your employee management, you’re hurting your business. With proper execution of the five employee management tips above, you’ll be taking big steps toward ensuring that your employees are happy and successful. After all, your employees are the face of the business. If you want to learn more about streamlining other aspects of your business, check out this article on inventory management.