Frequently Asked Questions

Answers to common questions

  1. I am unable to login. I am getting “Incorrect Login Credentials” every time I try my credentials.

    This message appears when you have entered an invalid password. You can reset your password by clicking on the “Forget Password” link in the login page. On doing so, a link will be sent to your registered email ID, clicking on which you can reset your password.

  2. When I try to login, it is showing me that My Email ID doesn’t exist.

    If you are an Owner of the organization, when you create an account, until you finish the complete on-boarding process, your account will not be created. If you have not completed all the steps in the on-boarding process, you have to sign up again to create your account.

    If you are an Employee of the organization, you should activate your account by clicking on the activation link sent to your email ID.

  3. I forgot my password. How do I set my new password?

    Click on Forget Password present on login page and then enter the registered Email ID. On doing so, a link will be sent to your registered email ID, clicking on which you can reset your password.

  4. The activation link which was sent to me is expired. How do I login or get a new link?

    If you are the employee of your organization, contact your manager to send you a new Activation Link.

    If you are the owner of your organization, click on Forget Password link in the login page.

  5. How can I contact your support team in case of any issue/concern?

    You can submit your support ticket by clicking on the ‘?’ icon on the top header and selecting the option “Submit Support Ticket”.

  1. How do I subscribe for your application?

    Go to Hubworks App Store (https://hubworks.com/app-store.html) and select the app you want to subscribe. Once you complete the on-boarding process, your account will be activated.

    If you want to buy the application, login to your account and navigate to settings > Billing & Subscription > Apps. Select the App and the version of the app which you want to buy and click Checkout. After Checking out, you have to add your credit card information and the application would have been bought successfully.

  2. How can I cancel the subscription from Hubworks?

    You can unsubscribe from any particular application from settings > Billing & Subscription > Apps. After selecting the Application, you can unsubscribe the application by clicking on the ‘Cancel’ button.

    You can unsubscribe from all applications at once from settings > My Organization > Organization profile. You can do the same by clicking on the button, “Unsubscribe all apps”.

  3. How can I upgrade my edition for any of your application?

    For Upgrading any application you should go to Settings > Billing and Subscription > Apps. After selecting the application, you can upgrade to any version by clicking on the upgrade button for the respective versions.

  4. How can I degrade my edition for any of your application?

    For Degrading any application you should go to Settings > Billing and Subscription > Apps. After selecting the application, you can degrade to any version by clicking on the degrade button for the respective versions.

  5. My free trial for Zip Schedules is over. When I add Zip Clock into my account, Should I pay or will it start the free trial?

    The Free trial is application specific. You will get separate free trial for each of your applications. So, it will start the free trail of Zip Clock even if the free trial of Zip Schedules is over.

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