The eBook, “Scheduling and Customer Satisfaction,” explains how the two are directly related. A customer’s satisfaction often depends on the staff, which needs to be scheduled effectively in order for this to happen. This eBook will delve into the steps a Manager needs to take in order to get the most out of their staff while also keeping them happy. When a staff is happy, it reflects in their work, and guests can pick up on it. The overall experience is improved for everyone and the customer is more likely to return.
Nora Thomas
"In 2008 Nora Green left her job at an investment bank to work as a consultant helping small and medium-sized businesses weather the Financial Crisis. She is an expert in business strategy and using technology to improve efficiency and streamline processes. On the weekends she enjoys writing and spending time with her family."
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