The eBook, “Scheduling and Customer Satisfaction,” explains how the two are directly related. A customer’s satisfaction often depends on the staff, which needs to be scheduled effectively in order for this to happen. This eBook will delve into the steps a Manager needs to take in order to get the most out of their staff while also keeping them happy. When a staff is happy, it reflects in their work, and guests can pick up on it. The overall experience is improved for everyone and the customer is more likely to return.