Small Business Technology- 10 Tools to Utilize Today

Business growth depends on a company's ability to adapt to emerging trends to enhance customer reach. Otherwise, small businesses struggle to find ways to promote retention and fund expansion efforts.

However, with small business technology, such as management software, startups can capitalize on modern digital tools to improve brand exposure and traffic.

With the help of modern technology, small businesses can optimize their workflow and productivity through-

1. Cloud Computing

Cloud-based solutions have created a complete digital transformation in many businesses.
Cloud-computing promotes scalability and connectedness by enabling companies to store and retrieve information virtually rather than relying on local servers. This allows employees to access enterprise software from various devices, such as desktops, computers, and tablets.

Cloud-computing can grow with a business without draining its budget. Most solutions offer cost-efficient basic versions for startups looking to improve their efficiency. Then as the business grows, management can upgrade to more robust plans.

2. Next Generation Payment Methods

For many customers, online payment processing poses a level of threat to their identity and billing security. Even with constant innovations to payment gateways, algorithms, and encryptions, providers are still unable to fully guarantee a secure transaction. This risk has some consumers abandoning their shopping carts to look for safer payment options.

Next-generation payment methods use unique security screens to optimize the safety of customer data. While some processors are customized for well-known brands, small businesses can collaborate with providers to determine which method provides their buyers with a safe and easy checkout.

3. Mobile Applications

Many businesses, both small and large, have launched their own mobile applications to extend their sales channels and provide a personalized customer experience. However, while mobile commerce (mCommerce) has established itself among retailers, an application's success relies on its uniqueness.

Research shows that while users may download multiple mobile apps, people tend to only use 7 to 8 applications daily. Therefore, developers need to create interactive elements that enhance the shopping experience, while offering convenience and incentives.

4. Data Security

Alongside financial security, data security is a top priority for many businesses and customers. A data breach can ruin trust in customer relationships and cause serious legal repercussions.

Simple features such as verified access, unique logins, and encryption can secure information within databases and whenever data is exchanged. These innovations can protect a company against hackers, leaked information, and theft.

5. Chatbots

Many customers are looking for engagement through interactive functions. With chatbots, businesses can reach multiple website visitors simultaneously without any manual labor.

Chatbots use business intelligence to answer consumers' questions, recommend items and services, and guide shoppers to checkout. Many solutions even offer the option to speak with a representative if the bot cannot address the customer's concerns.

Chatbots are relatively inexpensive, making them an excellent tool for small businesses looking to establish a presence online.

6. Website Implementation

Many small businesses are overlooked on online sales channels by customers due to surrounding established enterprises. However, there are plenty of free tools and features available for startups to enhance their virtual shopping experience.

Many website hosts also offer free analytics tools that generate insights on visitors, such as demographics, locations, and areas of interest.

7. Human Resource Software

Regardless of the industry, a company's biggest asset is its employees. Without satisfied workers, a business has no longevity or stable income.

Human resource (HR) software enables functions as an employee management system, recording attendance, handling schedules, and streamlining communication between departments. The solution also holds employee development activities, such as training modules resource references.

This heightened functionality increases productivity levels by providing a seamless transition between HR tools.

8. Drones

From retailers to pharmacies, some businesses have used drones to deliver time-sensitive packages while saving on shipping costs. Small businesses that can invest in just a few drones can see a significant reduction in delivery fees and growth in customer reach.

However, since the professional use of drones is still relatively new, owners must be wary of the legal concerns regarding flying over residences.

9. Customer Relationship Management Software

Customer relationship management (CRM) software efficiently handles consumer resources and data, such as purchase histories, social media, and actionable insights. This enables companies to improve their retention rates, organization, record-keeping, and growth.

CRM solutions are relatively cost-effective and eliminate the need for manual processes, which can introduce human error.

10. Email Marketing

Email marketing remains one of the most effective ways to advertise products and promotions while reaching a broader audience. With automated emails, businesses can deliver personalized customer experiences by sending campaigns and exclusive discounts to shoppers based on their purchase history.

Email marketing also has a low overhead cost, making it an excellent tool for smaller companies that do not have the budget to launch large campaigns.


Small business technology is constantly progressing, giving owners the opportunity to grow quicker. It also enables startups to reach customers they would otherwise be unable to attract with traditional processes.